So Long Logmein Free – No Free, No Pro

News today that LogMeIn have announced, without warning, that their LogMeIn Free service is no longer available from today (here is their blog link).  This was their email:

Important changes to your LogMeIn Free and Ignition account.

As of January 21, 2014, LogMeIn Free is no longer available. To continue using remote access, you will need to purchase an account subscription of LogMeIn Pro.As a loyal LogMeIn user, you’re entitled to a complimentary six-month account subscription to Pro for your computers. Your new account includes our signature remote access with premium features like remote printing, file transfer and cloud data access, plus desktop, iOS and Android apps to improve your experience.While your existing Ignition app will continue to work as it always has, it will no longer receive updates and bug fixes. However, you may switch to the new LogMeIn for iOS/Android app at any time. It’s free to download and will work with a Pro account.After your six-month complimentary license expires, you will need to purchase an account subscription of Pro for continued service. Subscription packages start at the discounted introductory price of £29/year for two computers (50% off regular price).*For more information on this transition from free to paid remote access, please visit our blog.

Thank you for your continued support. We look forward to serving you for many years to come.

Sincerely,

The LogMeIn Team

*Introductory prices apply only to the first year of your subscription.

This is a surprising move by the company.  I cannot quite get my head round the reason.  Are they in trouble?  Is their revenue conversion from Free to Pro really that bad?

I can understand if this is because their revenue strategy is not working, nobody can offer a Free service without that.  However, the way it was done will probably cause a social media backlash that will harm them in the long-term (look at what Twitter is saying already).  You possibly just ruined your reputation LogMeIn – time will tell.

I have been a LogMeIn Free, Pro and contracted business user for many years.  More years than I can remember.  I had a brief fling with Crossloop for 1 year but LogMeIn was always better.

I used Free to help people with their machines (largely friends and relatives) and Pro with paying business customers.  I also used Free as a marketing tool in business to show potential customers what I could do remotely.  This would usually convert into them having their own LogMeIn account.

Granted, their email says that I’ve got 6 months before I have to pay however as a sign of times ahead, I have gone today and I am sorry to say that I am now looking for a new solution.

Edit: PC Pro have done a blog with some free alternatives here.